Privacy Notice

This privacy notice explains how Raymond Edinburgh Limited (“we”, “our”, “us”) looks after personal information you give us or that we learn by having you as a client and the choices you make about marketing communications you agree we may send you. This notice explains how we do this and tells you about your privacy rights and how the law protects you.TOPICS:What information we collect about you

  • How information about you will be used
  • Marketing
  • Employment
  • How long your information will be kept for
  • Where your information is kept
  • Access to your information and correction
  • Cookies
  • Other websites
  • Changes to our privacy notice
  • How to contact us

WHAT INFORMATION WE COLLECT ABOUT YOU

We collect information about you when you book an appointment for a service or treatment, visit the salon for a service or treatment, buy a product or apply for a job, whether contact is online, on paper, by email or over the phone.

The information you give us may include your name, address, email address, phone number, relevant history which may suggest that a service or treatment should not go ahead or certain products should not be used (eg allergies, pregnancy, skin conditions), payment and transaction information, IP address and CVs.

For clients under the age of 16, we will only keep and use their personal information with the consent of a parent, carer or guardian.


HOW INFORMATION ABOUT YOU WILL BE USED

In law, we are allowed to use personal information, including sharing it outside the salon only if we have a proper reason to do so, for example:

  • To fulfil a contract with you ie to provide the service or treatment you have requested and to communicate with you about your appointments
  • When it is in our legitimate interest ie there is a business or commercial reason to do so, unless this is outweighed by your rights or interests
  • When you consent to it: we will always ask for your consent to hold and use health and medical information.

We will therefore share your information with;

  • Providers of our salon software system, Shortcuts Software (UK) Limited (“Shortcuts”).
  • Emails are held on server stored at a secure Tier 1 Data Centre – Access only permitted by appointment and thumb print security in place.

We have rigorous data protection and security policies in place with all our suppliers.

Some of the people working in our salon are self-employed. Where software systems and reception facilities are shared, our self-employed colleagues will have access to your information.

We will not share your information with any other third party without your consent except to help prevent fraud, or if required to do so by law.


MARKETING

We would like to send you information about products and services which may be of interest to you. We will ask for your consent to receive marketing information.

If you have consented to receiving marketing, you may opt out at a later date.

You have the right at any time to stop us from contacting you for marketing purposes or giving your information to third party suppliers of products or services. If you no longer wish to be contacted for marketing purposes, please contact Raymond Duthie at info@raymondedinburgh.com


EMPLOYMENT

The information we collect about employees, the purposes it is used for and who it will be shared with is set out in our employment contracts and employee handbook.


HOW LONG YOUR INFORMATION WILL BE KEPT FOR

Unless you request otherwise, we will keep your information to contact you no more than three times a year for a maximum of 3 years from your last visit to the salon.

After a year we will delete all your personal information, except for your name, relevant client history (eg allergy test records which we keep for 4 years) and financial transactions (which we are obliged to keep for 6 years).

Information about unsuccessful job applicants will be deleted after four months.

See our data retention policy for further information, including employee data.


WHERE YOUR INFORMATION IS KEPT

Your information is stored on secure servers within the European Economic Area provided by Shortcuts. Any payment transactions are encrypted. If we use a service that does transfer your information outside the European Economic Area, we will ensure that they do so whilst complying with EU standard data protection clauses/European Union & United States Privacy Shield regulations.

Sending information via the internet is not completely secure, although we will do our best to protect your information and prevent unauthorised access.


ACCESS TO YOUR INFORMATION AND CORRECTION

You have the right to request a copy of the personal information that we hold about you. This will normally be free, unless we consider the request to be unfounded or excessive, in which case we may charge a fee to cover our administration costs.

If you would like a copy of some or all of your personal information, please contact Raymond Duthie, 0131 447 3177.

We want to make sure that your personal information is accurate and up-to-date. You may ask us to correct or remove information you think is inaccurate.

You have the right to ask us to object to our use of your personal information, or to ask us to delete, remove or stop using your personal information if there is no need for us to keep it.


E-NEWSLETTERS

We email e-newsletters to inform you about products, services and treatments provided by our salon. You have the opportunity to unsubscribe from e-newsletters at any time.

E-newsletters may contain subscriber tracking facilities within the actual email, for example, whether emails were opened or forwarded, which links were clicked on within the email content, the times, dates and frequency of activity. We use this information to refine future email campaigns and provide you with more relevant content based around your activity.


COOKIES

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

See our cookies policy here


OTHER WEBSITES

Our website includes links to other websites. ( Facebook, twitter, Instagram, Linedin) This privacy notice only applies to this website so when you link to other websites you should read their own privacy notices.


CHANGES TO OUR PRIVACY NOTICE

We keep our privacy notice under regular review and we will place any updates on this webpage. This privacy notice was last updated on 30th June 2020.

HOW TO CONTACT US

Please contact us if you have any questions about our privacy notice or information we hold about you:

  • By email – info@raymondedinburgh.com
  • Or write to us at

Raymond Duthie
Raymond Edinburgh Limited
11 Comiston Road
Edinburgh
EH10 6AA

You also have the right to complain to the Information Commissioner’s Office. Find out on their website how to report a concern:

www.ico.org.uk/concerns/handling

Website privacy notice

We are committed to protecting your personal data. This privacy notice is to give you an overview of how your personal data is processed when using our website.

Cookies

A cookie is a small text file that is downloaded onto the computers and smartphones used by our website visitors. It can recognise your device and store information about your preferences or past actions while on our website.

We use cookies on our website to help you get the best experience from our website. They help us see what pages you like and the kinds of information you are looking for.

Our website has been set up to ask your permission to store cookies on the device you use to access our website. The Help menu within your browser should tell you how to manage cookies. Useful information about cookies and how to control them can be found at www.aboutcookies.org

Our website also uses cookies that do not require your consent. For example, cookies that are needed to transmit information or provide online services. This includes online forms and shopping baskets.

Your data

Sending information via the internet is not completely secure. Although we will do our best to protect your information, we cannot guarantee the security of data transmitted to our site. Our database is encrypted and we use security features to protect data from hackers and cyber attacks.

We will regularly review the personal data our website has stored (for example, names, addresses, contact details and payment details) and securely delete information we no longer need.

Other third-party services

We use Google Analytics to collect visitor numbers and information about how people use our site.

You can opt out of being tracked by Google Analytics. Find out more: http://tools.google.com/dlpage/gaoptout.

Third-party services used on our website, such as Google Maps and YouTube, may collect data from our website visitors such as IP addresses (these are numbers associated with individual computers and smartphones).

External links on our website

This privacy notice does not apply to any external websites we link to from our website.

Your rights

You have the right to:

  • request access to your personal data.
  • request correction of your personal data.
  • request your personal data is deleted.
  • object to the processing of your personal data.
  • request restriction of processing your personal data.
  • request transfer of your personal data.
  • and withdraw consent to the processing of your personal data.

Please email us at info@raymondedinburgh.com to make these requests.